Central Management’s Rockstars Commitment Helps Staff Meet Rising Customer Expectations

Resident and family expectations have changed significantly in the nursing home industry over the past several decades and Winn-based Central Management continues to be a leader among Louisiana’s nursing facilities in adapting to meet those expectations.

Rotarian Teddy Price, Central Management’s CEO, brought several administrators to the Feb. 22 meeting of the Rotary Club of Winnfield for a program on the “Rockstars” program, one tool they are employing to encourage staffers to meet the changing expectations.

The length of stay of nursing facility residents is considerably shorter than it was 20 years ago. Then, the nursing home was often the final residence for a patient before they died. Now, with hospital stays being much shorter, rehabilitation in nursing facilities plays a much larger role. Customers are generally coming in younger and healthier than before. Last year, 7 in 10 transitioned back home with the completion of therapy.

 

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